Shipping & Returns Policy
SHIPPING & RETURNS POLICY
Last updated June 20, 2026
This Shipping & Returns Policy is part of our Terms and Conditions and should be read alongside our main Terms: https://www.brittanygilliam.com/terms-conditions.
Please carefully review this policy when purchasing our products. It applies to any order you place with us.
TABLE OF CONTENTS
1. Shipping Delivery Options
2. Shipping Fees
3. Additional Shipping Details
4. International Shipping, Customs & Duties
5. Shipping Restrictions
6. Delayed Orders
7. Returns & Refunds
8. Questions & Contact
1. SHIPPING DELIVERY OPTIONS
In-Store / Curbside Pickup
Curbside pickup is available for Paintings and Drawings. Pickups are available By appointment, Monday-Saturday, 10am-5pm PST.
Pickup location and exact timing will be arranged directly with the customer via email after purchase. Customers must bring a valid photo ID matching the name on the order. We reserve the right to decline or reschedule a pickup for any reason, including safety concerns. Customers who fail to pick up their order within 14 days of being notified that it is ready may be subject to a restocking fee or order cancellation.
2. SHIPPING FEES
We offer shipping at the following rates:
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
3. ADDITIONAL SHIPPING DETAILS
Shipping Delays and Weather
We are not responsible for shipping delays caused by weather conditions, carrier delays, customs processing, natural disasters, or other circumstances beyond our control. Estimated delivery times are provided in good faith but are not guaranteed.
Packaging and Handling
Paintings 24x36 inches and smaller are shipped flat, stretched on canvas, and ready to hang upon arrival. Paintings larger than 24x36 inches are carefully rolled and shipped in a rigid, dent-free protective tube. Drawings are carefully rolled and shipped in a rigid, dent-free protective tube to protect the paper.
All paintings larger than 24x36 inches and drawings are shipped unframed. Once received, rolled paintings and drawings will need to be stretched, mounted, or framed at a local framing shop. This typically costs $50-$150 depending on your location. We are happy to recommend framers near you, please contact us to discuss.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for packages delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the customer.
Signature and Delivery Confirmation
Due to the value of original artwork, some shipments may require a signature upon delivery. We are not responsible for packages once they are confirmed delivered by the carrier to the address provided.
4. INTERNATIONAL SHIPPING, CUSTOMS & DUTIES
We offer worldwide shipping.
International orders may be subject to customs fees, import taxes, or duties charged by the destination country. These charges are the responsibility of the customer and are not included in the shipping fee or order total. We recommend checking your country's import policies before ordering.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
For information about the customs process, email brittanymgilliam@gmail.com.
5. SHIPPING RESTRICTIONS
Original paintings larger than 24x36 inches and original drawings cannot be shipped to P.O. boxes, due to their size and the protective tube packaging required. Please provide a street address for delivery of these items.
Orders only ship on business days, Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.
6. DELAYED ORDERS
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
7. RETURNS & REFUNDS
All Sales Are Final
All sales are final. Due to the one-of-a-kind nature of original artwork, we do not accept returns, refunds, or exchanges except as described below.
Original Art Is Sold As-Is
Original art is sold as-is. We do not accept returns or exchanges due to a change of mind, or because the artwork's color or texture appears different in person than in photos.
Damaged Artwork or Order Errors
If your artwork arrives damaged, or we have made an error with your order, please contact us within 48 hours of delivery with photos of the issue, at . We will not be held liable for visible defects identified after 48 hours of delivery.brittanymgilliam@gmail.com. We will not be held liable for visible defects identified after 48 hours of delivery.
Lost or Damaged Shipments
If your package is lost in transit, please contact us as soon as possible. We will open an investigation with the carrier on your behalf. Carrier investigations typically take 5-14 business days, though this can vary.
Because each piece of original artwork is one-of-a-kind, a lost piece cannot be replaced with an identical substitute. Once we have confirmed with the carrier that a package is lost, we will issue a full refund to your original payment method right away, rather than waiting for the carrier's claim process to fully resolve. We will keep you informed throughout.
Remedy Process
If a remedy is approved, the artwork must be shipped and returned in accordance with the instructions we provide. The customer is responsible for all shipping costs associated with the return of an artwork unless the return is due to our error.
Refund Method and Timeframe
If a refund is approved, it will be issued to your original payment method within 10 business days of us receiving the returned artwork or confirming the issue.
8. QUESTIONS & CONTACT
If you have any questions about shipping, delivery, or returns, please contact us by:
Email: brittanymgilliam@gmail.com
