TERMS & CONDITIONS

All Brittany Marie Art/Brittany Marie Gilliam, products are sold subject to the terms and conditions set out below.

1. ACCEPTANCE OF ORDER

Your order becomes binding as soon as it has been accepted by Brittany Marie Art, subject to your rights of cancellation (please see section 5). The product you order will be made in accordance with the instructions and specifications you have given us.

It is your responsibility to check all the details and aspects of your order are correct and that the goods are suitable for your requirements (including product features, measurements, dimensions, delivery and access) when we send through your order acknowledgement email.

2. LIABILITY

Because our limited edition art is made specifically to your order, it is not possible to return it if is not suitable.

 

ALL SALES ARE FINAL.

If the product you have received is damaged or we have made a mistakes with your order we will of course repair or replace it as soon as possible. Upon delivery of your product, please check it very carefully and report any problems immediately as we will not be held liable for visible defects identified after 48 hours of delivery. Please send an email and photos of  the damages to info@brittanymarieart.com

We cannot be held liable for conditions of use or storage within the customers’ house after delivery, which may affect the product in any way.

3. PAYMENT

Because each product is bespoke, 100% of the cost of the goods is taken when your order is placed.

All orders are totally refundable up to 24 hours after your order is placed.

Every effort is made to ensure that prices are correct at the time of publication. If an error has been made, we or you may cancel the order subject to the terms indicated under section 5.

We reserve the right to change prices without notice up until the time you have placed your order.

4. PROCESSING TIME 

Processing time is the time it takes to prepare your order to ship. You will receive a notification via email or text message when your order ships out. Est. 2-5 business days for US orders

5. DELIVERY TIME 

Each piece of art bought from Brittany Marie Art is made as per the specifications noted on the product page. Delivery time is the time it takes for your order to arrive AFTER you receive a notification that your order has been shipped. 

6. CANCELLATION

If you need to amend or cancel your order for standard or bespoke products, you have the right to do so at any time up to 24 hours after you have placed your order. If you amend your order in any way more than 24 hours after you placed it, we reserve the right to charge you any costs we have incurred in relation to your order

7. ACCESS

It is your responsibility to ensure that the product you have ordered will fit into your home. It is very important that you carefully measure where the piece is going to go and also whether we can get it to the location. Please be sure to check these details in advance of placing your order.

8. COLOUR & ANOMALIES

Although we are confident that our production process produces limited edition art that is as closely matched to the original product as possible, goods may not appear the same colour as shown on the website.

9. COVID - 19

Shipping may experience delays until Covid-19 restrictions are released worldwide. To get an idea of how long an order will take to reach its destination, combine the estimated processing time with the estimated shipping time for your location. Processing for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days. 

Terms & conditions

Colour accuracy

Although I endeavour to represent the truest colours of the actual artwork on screen, the nature of digital computer screens means colours may vary slightly.

Copyright

Images used on this website are the property of Carmel Jenkin and must not be reproduced without expressed written permission. Any unauthorised reproduction will result in legal proceedings.

As Carmel Jenkin owns the copyright of all her images, that also includes sold original drawings. Carmel has the right to do prints of these original sold images at any time. 

Payments

All payments are taken in Australian Dollars ($AUD), and are charged at the current exchange rate.

Returns

Although generally Carmel Jenkin does not offer refunds if you have simply changed your mind, please do inform her by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and she can work to resolve your concerns.

Refunds will only be applicable where Carmel Jenkin is deemed to be in breach of the description offered for each artworks. Refunds will be given strictly at the discretion of Carmel Jenkin. If a refund is approved the artwork/s must be shipped and delivered to Carmel Jenkin within 16 business days of date of delivery.

Note: the customer is liable for all shipping costs associated with the return of an artwork.

Privacy and security

This site uses Paypal for all monetary transactions. Paypal is the most secure way of shopping online. When you purchase using Paypal, a buyer's information is 100% secure and is not shared with the seller. None of your information can be used outside of this site and credit card details are not collected.