Frequently asked questions

How much do you charge for shipping on /prints and how long for delivery?

Within the United States, shipping is $10.00 USD on all prints.  For delivery to United States addresses please allow between 8-12 business days for artwork delivery.

International Shipping depends on your location, please contact me for a shipping quote. 

Brittany Gilliam will not be held accountable for any lost items. 

If you require your purchase immediately please contact Brittany Gilliam about expressshipping options.

What's the shipping cost for paintings?

 

Shipping costs for paintings vary depending upon the size of the painting. Due to the size and weight of the work higher shipping costs will occur. A quote would be received via email before moving forward.

What is an original artwork?

An original artwork is a hand-drawn or painted piece by Brittany Gilliam. It is hand-signed by Brittany. Drawings may slightly differ from the example shown online, which is to be expected and makes the artwork unique. As owner of the copyright, Brittany Gilliam reserves the right to sell printed reproductions of these original works. 

Can I commission a special drawing or painting?

Please contact Brittany to discuss. 

What is a giclée print?

A giclée print is made through a modern printmaking process in which individual prints are produced on a special large-format printer in extremely high resolution to give as close as possible a reproduction of the precise colours and strokes of the original work. The giclée process offers the highest-quality reproduction available. All of my giclée prints are gallery quality, printed on 300gsm Moab Entrada 100% cotton rag archival art paper in a matte natural finish. Acid and OBA free and printed with archival pigment inks. Each design is in a limited edition of 20 and are hand-signed and numbered.

What currency do you take payments in?

All payments are taken in USD.

What is the returns policy?

Although generally Brittany Gilliam does not offer refunds if you have simply changed your mind, please do inform her by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and she can work to resolve your concerns.

Refunds will only be applicable where Brittany Gilliam is deemed to be in breach of the description offered for each artworks. Refunds will be given strictly at the discretion of Brittany Gilliam. If a refund is approved the artwork/s must be shipped and delivered to Brittany Gilliam within 16 business days of date of delivery.

Note: the customer is liable for all shipping costs associated with the return of an artwork.

Got a question not answered here?

Contact me via the online form.