Frequently asked questions

How much do you charge for shipping and how long for delivery?
 

Shipping costs for paintings vary depending upon the size of the painting. Due to the size and weight of the work higher shipping costs will occur. A quote would be received via email before moving forward. For all other countries pricing depends on location, you may have to contact Brittany for a shipping quote. Buyer will also cover all customs costs as Brittany Gilliam is not responsible. 

 

For delivery to United States addresses please allow between 8-12 business days for artwork delivery.

Brittany Gilliam will not be held accountable for any lost items. 

If you require your purchase immediately please contact Brittany Gilliam about express shipping options.

What is an original artwork?

An original artwork is a hand-drawn or painted piece by Brittany Gilliam. It is hand-signed by Brittany Gilliam. Drawings may slightly differ from the example shown online, which is to be expected and makes the artwork unique. As owner of the copyright, Brittany Gilliam reserves the right to sell printed reproductions of these original works. 

Can I commission a special drawing or painting?

Please contact Brittany Gilliam to discuss. 

What currency do you take payments in?

All payments are taken in USD.

What is the returns policy?

Although generally Brittany Gilliam does not offer refunds if you have simply changed your mind, please do inform her by email within 24 hours of receiving your artwork if for any reason you are unsatisfied with your purchase and she can work to resolve your concerns.

Refunds will only be applicable where Brittany Gilliam is deemed to be in breach of the description offered for each artworks. Refunds will be given strictly at the discretion of Brittany Gilliam. If a refund is approved the artwork/s must be shipped and delivered to Brittany Gilliam within 16 business days of date of delivery.

Note: the customer is liable for all shipping costs associated with the return of an artwork.

Got a question not answered here?

Contact me at brittanymgilliam@gmail.com